FAQs
You’ll find answers to most questions below
General:
What are your opening days and hours?
Café: Mon–Fri 9am–4pm | Sat 10am–4pm (food served until 3pm)
Coworking: Mon–Fri 9am–5pm
Office Residents: Mon–Fri 8am–8pm
Events and bank holidays may differ – check socials
How do I find you?
Address: Urban HQ, 37 Orchard Street, SA1 5AJ.
We have three entrances:
Orchard Street, next to the NCP car park
Alexandra Road, through the wrought iron gates
Pleasant Street, through the wrought iron gates
Can I park nearby?
Orchard Street NCP is right next door. Metered on-street parking is available on Alexandra Road, plus disabled bays nearby.
How else can I travel to you?
Regular buses stop on Alexandra Road and Orchard Street. We’re a few hundred metres from Swansea train station. Secure cycle storage is also available.
Do you have free Wi-Fi?
Yes – our Wi-Fi is free and reliable.
How do I contact you?
For general enquiries please email info@urbanhq.co.uk
For bookings (work or hire), please email bookings@urbanhq.co.uk
We don’t regularly monitor social media messages.
What payment methods do you take?
We accept cash, all major credit cards and Apple Pay.
Do you offer any discounts?
University students and Blue Light Card holders get 10% off hot drinks with valid ID.
Who runs Urban HQ?
It’s run by Urban Foundry, Swansea’s first B Corp, as a not-for-profit social enterprise.
What do I do if I have a complaint?
Email – we’ll aim to respond within two working days.
Eat:
Do you cater for vegans and gluten free?
Yes – we offer vegan and gluten free options. Check the menu for details.
What plant milks do you serve?
We offer oat or soya milks.
Do you offer takeaway?
Yes – food and soft drinks can be ordered to take away.
Is your takeaway packaging environmentally friendly?
Yes – all takeaway packaging is compostable and eco-friendly, down to the ink used.
How do we order when we’re there?
Order drinks and food at the counter.
Do you have an alcohol licence?
Yes – we are fully licensed to serve alcohol from 12pm.
Can I bring my dog?
Dogs are welcome. Outdoor seating is dog-friendly, and inside dogs can sit in front of the counter. Just ask for water and be considerate of others.
Do you have highchairs?
Yes – we’re child-friendly and have highchairs available on request.
Is your space accessible?
The venue is fully wheelchair-friendly. Just speak with us if you need assistance.
Can we book a table in advance?
No booking needed for most visits. For groups of six or more, email to reserve a table.
Work:
Is it okay to work in the café at Urban HQ?
Absolutely. We have plenty of space and sockets. Just grab a drink from us while you’re here.
Do you have free Wi-Fi?
Yes – our WiFi is free and reliable.
What coworking options do you offer?
We have flexible hot desks, part-time coworking memberships, full-time access and resident offices.
What’s included in a coworking membership?
All memberships include access to desk space and discounted rates on events and activities. Part-time and full-time members get 10% off food and drink in the café. Resident memberships include furnished offices with utilities, waste removal and cleaning.
Can I use Urban HQ as my business address?
Yes, you can add a registered office and mailing address to memberships for £12 per month.
Do coworking members get kitchen access?
Yes, all memberships include office kitchen access.
Hire:
What spaces can I hire?
We have a range of rooms: Café Bar Room, School Room, Idris Room, Courtroom, Meeting Room and the entire venue including the courtyard.
How much does it cost to hire a room?
Room hire starts at £30 per hour for the meeting room and £50 per hour for larger spaces. Half-day and full-day rates are available.
When can I hire the venue?
Some spaces are available daytime and evenings. The café bar and full venue hire are evenings only. The building is closed Sundays, bank holidays and between Christmas Eve and New Year’s Day.
Is there an additional charge for out-of-hours hire?
All out-of-hours hire is £50 per hour.
Do you offer catering for events?
Yes, we provide a range of catering options including tea and coffee stands, buffets and sit-down meals.
Can I hire equipment?
Yes, we have TVs on stands, flip charts, staging, PA systems and more available to hire.
Are there any restrictions on what I can hire the venue for?
Yes. We welcome a wide range of events, including political ones, as long as they are respectful, inclusive, and lawful. We don’t allow anything that promotes hate, discrimination, unlawful activity, direct political fundraising, or anything dangerous, offensive, or against our values. We also exclude amusement arcades, auctions (unless for charitable purposes), betting, gambling or gaming, events with live animals (except guide dogs or support animals), and bouncy castles. See Hire Terms and Conditions for more information.
